eCommerce support agency — ongoing maintenance and growth sprints
Built for the long run, not just the launch

When others move on,

we stay and keep improving

Our Support & Maintenance plans are designed as an ongoing partnership - a continuous extension of your team that protects your investment, improves uptime, and evolves with your business goals.

We monitor your website’s health, apply updates, fix bugs, and optimize performance - all while you focus on running your business. From day one to year five and beyond, we’re here to ensure that your platform continues to deliver measurable results.

Support

If something looks off, we’re already looking into it.

Our support team monitors systems in real time and responds quickly to any irregularity - 24 hours a day, 7 days a week. Whether it’s a bug fix, integration issue, or sudden downtime alert, you can count on us to be on the other side, ready to act.

Availability of data

We make sure every client system has continuous, verified backups and secure storage.

Data loss is one of the most expensive business risks, and restoring after failure always costs more than maintaining stability in advance. That’s why proactive data management is a core part of every support plan we deliver - so your business never stops because of preventable issues.

Performance

Speed and stability define user experience.

We continuously monitor your application’s performance, fine-tune servers, and optimize code to make sure everything runs perfectly smooth. Everyone expects your website to be fast - and with our maintenance process, there’s no reason for it not to be.

Why brands stay

We don’t just build - we maintain, support, and evolve.

Our clients choose us not just for what we build, but for how we care for it afterwards. Reliability, communication, and transparency are built into everything we do.

We believe great partnerships start after launch. From the smallest bug fix to enterprise-level scalability, every improvement we make has one focus - keeping your digital ecosystem performing at its peak.

That’s why leading eCommerce and SaaS brands trust us for long-term collaboration, performance monitoring, and system reliability that grows with their business.

10+

Years of technical experience in eCommerce and web performance

3+

Years - our average client partnership length

99.9%

Consistent uptime across managed platforms

Long-term

Reliability that turns projects into lasting success stories

Choose the care that fits your rhythm

Every business operates differently. Pick ongoing, on-demand support for day-to-day reliability or scheduled, recurring maintenance for proactive performance and security.

Plan 01

Ongoing, on-demand support

Continuous, responsive technical assistance designed for active businesses that rely on real-time reliability. We handle everything from minor fixes to complex debugging and compatibility issues.

Typical activities include:
  • Website or eCommerce bug resolution
  • CMS, plugin, and library updates
  • Content or layout adjustments
  • Error tracking and uptime monitoring
  • API connection and integration checks

This plan keeps your platform stable between scheduled maintenance windows - giving you the confidence that any issue is handled quickly and professionally.

Plan 02

Scheduled, recurring maintenance

For brands that value consistent performance optimization, we offer structured maintenance performed monthly or quarterly. Monitor trends, prevent slowdowns, and keep your digital ecosystem healthy and future-ready.

Typical activities include:
  • Database cleanup and optimization
  • Server health checks and load testing
  • CMS and framework version upgrades
  • Performance benchmarking
  • Backup verification and recovery testing
  • Security patching and vulnerability scans

Think of it as your system’s regular health check - ensuring reliability, speed, and scalability.

Built for the long run, not just the launch

Many agencies disappear once the project is live. We don’t.

Our Support & Maintenance plans are designed as an ongoing partnership - a continuous extension of your team that protects your investment, improves uptime, and evolves with your business goals.

We monitor your website’s health, apply updates, fix bugs, and optimize performance - all while you focus on running your business. From day one to year five and beyond, we’re here to ensure that your platform continues to deliver measurable results.

Reliability isn’t a feature - it’s a standard

Technical reliability is at the heart of everything we do.

Our developers and DevOps engineers work together to make sure your site runs flawlessly - from frontend responsiveness to backend infrastructure.

We proactively track uptime, resource usage, and performance indicators to identify issues before they impact your customers. And when your business grows, our team ensures your platform scales with it - seamlessly, without downtime or disruption.

Support shouldn’t be "tickets." For eCommerce, it’s operational ownership: monitoring critical journeys, preventing incidents, fixing issues fast, and running structured feature sprints that compound conversion over time. Pick a focus area below, or start with eCommerce audit to prioritize what will move revenue first. For infrastructure and speed improvements, pair support with Hosting and Website Speed Optimization.

eCommerce Maintenance

Keep the store stable: updates, fixes, QA, and proactive hygiene - without breaking revenue-critical flows.

Monitoring & Incident Response

Detect outages and degradations early, triage fast, and improve post-incident so repeat issues don’t happen.

Feature Sprints

Ship improvements in two-week cycles: clear scope, delivery cadence, and measurable impact.

Adjacent: Development

Build and improve storefront features that increase conversion and support growth.

Adjacent: Design & UX

Reduce friction in browsing, product discovery, and checkout so improvements translate into revenue.

Case studies

See how consistent support and iterative improvements translate into better UX, performance, and conversion outcomes.

Stars

Customers and partners rating

Trusted by hundreds of eCommerce brands

Rated Rated 5.0 / 5.0 across Google, Facebook, Trustpilot and more. This is proof of our relentless focus on client success.

5 5
Our process

Performance through partnership

Our support process is transparent, efficient, and built for long-term success. We combine proactive monitoring, preventive maintenance, and continuous collaboration to keep your digital platform performing at its best — every day.

Step 01

Audit & Setup

We analyze your existing environment, gather technical data, and establish baseline monitoring to understand system performance before ongoing maintenance begins.

Step 02

Monitoring & Alerts

Real-time monitoring tools track uptime, load times, and server health. Automated alerts notify our team instantly of performance drops or downtime.

Step 03

Preventive Updates

We apply security patches, CMS and plugin updates, and performance optimizations regularly to ensure platform stability and prevent future issues.

Step 04

Performance Review

Quarterly performance reports provide insights, recommendations, and measurable data that guide future improvements and maintain reliability over time.

Step 05

Continuous Partnership

Our relationship doesn’t end with maintenance — it evolves. We stay available for technical advice, ongoing optimizations, and infrastructure scaling as your business grows.

eCommerce support services — what we cover

Every platform we support runs on proven technologies and monitoring systems designed to ensure stability, uptime, and ongoing scalability. We use the same toolset trusted by eCommerce brands generating millions in annual revenue.

UptimeRobot

24/7 uptime monitoring with instant alerts for downtime or performance drops, ensuring rapid response and continuity.

New Relic

Application performance monitoring (APM) that tracks server health, response times, and real-user metrics for ongoing optimisation.

Grafana & Prometheus

Advanced data visualisation and metrics dashboards for proactive infrastructure monitoring and trend analysis.

Cloudflare Analytics

Real-time security and traffic insights for enhanced protection, caching, and global content delivery speed.

UpdraftPlus & Acronis

Automated backup and restore solutions for WordPress and custom platforms, ensuring data safety and quick recovery.

GitHub Actions

Continuous integration and deployment pipelines keeping every update tested, secure, and version-controlled.

Nginx & PHP Monitoring

Server-level configuration tuned for maximum speed, load efficiency, and uptime under peak traffic conditions.

Redis & MySQL Performance Logs

Real-time caching and database performance tracking to maintain consistent speed for stores with tens of thousands of SKUs.

SSL & Security Scanners

Automated SSL renewal, malware detection, and vulnerability scans ensuring continuous protection across all environments.

Our work

Selected showcases

Gume Srbija — dark theme tire eCommerce
Project · eCommerce · Social · SEO

Gume Srbija — a tyre shop built to stand out in a grey market
Tinkture i Melemi — herbal eCommerce
Case study · eCommerce · Photography · ReadyCMS

Tinkture i Melemi — a herbal pharmacy that finally feels as natural as what it sells
Clearlii — Nordic eye-care storefront and B2B portal
Case study · eCommerce · B2B portal · ReadyCMS

Clearlii — five years of continuous development for a Nordic eye-care brand
Browse all showcases

Support packages

Ongoing maintenance, fixes, and iteration for eCommerce stores - choose the level of support that matches your release cadence and risk tolerance.

Launch - Care & Fixes

Stability and small improvements without a full growth program.

Growth - Monthly Iteration

(Most Popular)

Ongoing improvements: feature iterations, speed, SEO fixes, and regular releases.

Scale - Priority Partner

Faster response, deeper technical ownership, and proactive work for complex/high-traffic stores.
Best for Stores that need stability: small fixes, updates, and basic maintenance without a full growth program. Teams who want ongoing improvements: feature iterations, speed, SEO fixes, and regular releases. High-traffic stores and complex setups that need faster response times, deeper technical ownership, and proactive work.
What's included
  • Monthly maintenance window (updates, small fixes)
  • Bug triage + priority queue
  • Backups + basic monitoring
  • Security best-practice checks (SSL, basic hardening)
  • Monthly summary report
  • Everything in Launch
  • Monthly sprint capacity for improvements
  • Performance & technical SEO fixes (as prioritized)
  • Release QA + deployment support
  • Analytics/tracking support (events, QA)
  • Monthly planning call + roadmap updates
  • Everything in Growth
  • Priority queue + faster response SLAs (agreed)
  • Proactive monitoring + incident response
  • Advanced hosting/server support (VPS/Cloud coordination)
  • Quarterly planning + stakeholder reporting
  • Support for integrations (ERP/PIM/shipping/payment) as needed
View full Support pricing
Design cta

Let’s keep your platform performing at its best

We’re here to make sure your digital presence remains as strong as the day it launched - only faster, safer, and better optimized.

Book a discovery call

Request audit

Frequently asked questions

Below you can find the most frequently asked questions that we get related to social networks, advertising, and marketing.

Depending on your plan, maintenance is done monthly or quarterly — with flexibility for custom schedules.

Yes. We integrate automated monitoring tools to alert us in real time of any downtime or performance issues.

Yes, we offer one-time audits and onboarding for new clients transitioning from another provider.

Yes, we offer one-time audits and onboarding for new clients transitioning from another provider.

Always. Backups and security patching are part of every maintenance plan.

Support focuses on resolving issues as they arise: bug fixes, content changes, or integration troubleshooting.

Maintenance is proactive. It keeps your system secure, fast, and up to date through ongoing monitoring and optimization.

Together, they form a complete post-launch reliability service.

Depending on your plan, maintenance is performed monthly or quarterly.

Some clients prefer monthly checks for dynamic, high-traffic stores, while others opt for quarterly reviews on more stable platforms.

Yes. Our monitoring systems work around the clock.

If a critical issue appears outside regular hours, our alert system notifies our team immediately, protecting your uptime.

Absolutely. We begin with a technical audit to understand your setup, document dependencies, and stabilize your environment before applying our support process.

All supported systems include automated backups, version control, and redundancy checks.

We verify backup integrity regularly and store copies securely to ensure fast recovery in case of failure.

Our ongoing support plan covers any urgent fixes between scheduled maintenance windows.

We respond quickly, isolate the issue, and apply a solution without interrupting your operations.

Yes. We integrate performance tracking tools that measure uptime, page load times, and error logs, and send real-time alerts for irregularities.

Yes. We manage hosting environments across all major providers, ensuring optimal server performance and security configurations for each client.

You receive quarterly performance reports detailing uptime, response times, applied updates, and actionable recommendations for future improvements.

Support clients receive priority access to our development team.

We can scope, schedule, and deliver new features under the same partnership model, eliminating the need for a separate onboarding process.

Of course. We often collaborate directly with internal IT or marketing teams, providing the missing layer of technical reliability and proactive performance oversight.

Our plans are flexible, but most clients choose an annual agreement to align with performance goals and receive the most cost-efficient coverage.

Vårt löpande supportavtal täcker akuta åtgärder mellan planerade underhållsperioder.

Vi agerar snabbt, identifierar problemet och implementerar en lösning utan att störa driften.

Latest from

our blog

Five metrics you should monitor every month after launch

Learn which website metrics to review every month after launch, including traffic, conversions, speed, SEO visibility, uptime, and security, to keep performance strong and catch issues early. Keep your website healthy after launch.

Proof

Case studies

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